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FREQUENTLY ASKED QUESTIONS

Your Jewellery

How do I care for and wear my jewellery?


  • Always remove your jewellery before washing and avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
  • Please avoid your jewellery coming into contact with suntan lotions, body oils, deodorant and all hair products.
  • Please keep your jewellery away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
  • Avoid swimming in your jewellery as the chlorine will tarnish your jewellery.
  • You can also clean your jewellery with a mild washing up liquid and warm water. Then gently pat your jewellery dry with a soft cloth.
  • Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.
  • Store all of your jewellery in the airtight zip bag we provide to you. This will keep your jewellery protected and as lovely as the day you first bought it.




What material is CM Jewellery?


  • All of our silver jewellery is Sterling Silver. All of our gold jewellery is also Sterling Silver, dipped in 18ct gold





Ordering

How do I care for and wear my jewellery?


  • Always remove your jewellery before washing and avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
  • Please avoid your jewellery coming into contact with suntan lotions, body oils, deodorant and all hair products.
  • Please keep your jewellery away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
  • Avoid swimming in your jewellery as the chlorine will tarnish your jewellery.
  • You can also clean your jewellery with a mild washing up liquid and warm water. Then gently pat your jewellery dry with a soft cloth.
  • Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.
  • Store all of your jewellery in the airtight zip bag we provide to you. This will keep your jewellery protected and as lovely as the day you first bought it.




What material is CM Jewellery?


  • All of our silver jewellery is Sterling Silver. All of our gold jewellery is also Sterling Silver, dipped in 18ct gold





Delivery

How do I care for and wear my jewellery?


  • Always remove your jewellery before washing and avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
  • Please avoid your jewellery coming into contact with suntan lotions, body oils, deodorant and all hair products.
  • Please keep your jewellery away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
  • Avoid swimming in your jewellery as the chlorine will tarnish your jewellery.
  • You can also clean your jewellery with a mild washing up liquid and warm water. Then gently pat your jewellery dry with a soft cloth.
  • Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.
  • Store all of your jewellery in the airtight zip bag we provide to you. This will keep your jewellery protected and as lovely as the day you first bought it.




What material is CM Jewellery?


  • All of our silver jewellery is Sterling Silver. All of our gold jewellery is also Sterling Silver, dipped in 18ct gold





Returns

How do I care for and wear my jewellery?


  • Always remove your jewellery before washing and avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
  • Please avoid your jewellery coming into contact with suntan lotions, body oils, deodorant and all hair products.
  • Please keep your jewellery away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
  • Avoid swimming in your jewellery as the chlorine will tarnish your jewellery.
  • You can also clean your jewellery with a mild washing up liquid and warm water. Then gently pat your jewellery dry with a soft cloth.
  • Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.
  • Store all of your jewellery in the airtight zip bag we provide to you. This will keep your jewellery protected and as lovely as the day you first bought it.




What material is CM Jewellery?


  • All of our silver jewellery is Sterling Silver. All of our gold jewellery is also Sterling Silver, dipped in 18ct gold





eGift Vouchers

How do I purchase an eGift Voucher?


Step 1:

  • Contact CM Jewellery Designs by either emailing info@cmjewellerydesigns.com or by phoning our customer services line on 020 3283 8667.
  • Let us know your requirements and we will be happy to help.
Step 2:
  • Once you have made payment, the eGift Voucher will be emailed containg a voucher code.
  • The eGift voucher can be sent to either yourself or the person you wish to surprise.
Step 3:
  • To redeem the voucher, in the checkout, enter the voucher code in the field titled "enter a promo code".
  • The order value will be recalculated displaying the final purchase price.
A voucher can only be redeemed once and therefore can only be redeemed in full. All vouchers have an exipry date of 12 months.




How do I redeem an eGift Voucher?


  • To redeem an eGift Voucher, in the checkout, enter the voucher code in the field titled "enter a promo code". The order value will be recalculated displaying the final purchase price.
  • A voucher can only be redeemed once and therefore can only be redeemed in full.
  • All vouchers have an exipry date of 12 months.




Do eGift Vouchers expire?


  • Our eGift Vouchers expire 12 months after the date of purchase.




Are eGift Vouchers redeemable for cash?


  • Our eGift Vouchers cannot be redeemed for cash.




Can eGift Vouchers be refunded?


  • Once eGift Vouchers are issued they cannot be refunded.




Can I use multiple voucher codes on one order?


Only one voucher code, that means any combination of eGift voucher code or promotional voucher code, can be used on one order. This means you can save your other voucher for your next purchase! Remember to keep a close eye on the expiry date...