FREQUENTLY ASKED QUESTIONS

Your Jewellery

How do I care for and wear my jewellery?


  • Always remove your jewellery before washing and avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
  • Please avoid your jewellery coming into contact with suntan lotions, body oils, deodorant and all hair products.
  • Please keep your jewellery away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
  • Avoid swimming in your jewellery as the chlorine will tarnish your jewellery.
  • You can also clean your jewellery with a mild washing up liquid and warm water. Then gently pat your jewellery dry with a soft cloth.
  • Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.
  • Store all of your jewellery in the airtight zip bag we provide to you. This will keep your jewellery protected and as lovely as the day you first bought it.




What material is CM Jewellery?


  • All of our silver jewellery is Sterling Silver. All of our gold jewellery is also Sterling Silver, dipped in 18ct gold





Ordering

How can I place an order?


  • To place an order please select your desired item(s) and add to your shopping basket.
  • Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order.
  • As soon as you confirm your order and submit the payment, an automated e-mail confirmation will be sent to you.




Are earrings sold as singles or pairs?


  • Our jewellery is sold as singles unless otherwise stated.
  • To order a pair, please add two of the items to your cart.
  • Our large earrings are the only items we sell in pairs. These items are pictured as a pair and the product description also states they are sold as a pair.




Can I place an order over the phone?


  • For security reasons, we do not accept phone orders.




What payment methods do you accept?


  • We accept the following forms of payment for orders: Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay and MasterCard. These payment methods are secure. All submitted personal and payment information is encrypted and secure.
  • If you wish to cancel or amend your order, please contact our customer service line on 020 3283 8667 who will be able to advise the status of your order.




How will my order be packaged?


  • At CM Jewellery Designs, we are highly committed to minimising our environmental impact on the planet.
  • Our packaging is eco-friendly. Orders are delivered in a plain letterbox compatible bubble-lined envelope.
  • All our jewellery is packed into a clear security sealed transparent bag inside our eco-friendly branded drawstring pouch.




What communication will I receive regarding my order?


  • Once the checkout process is complete, you will be transferred to a page that will display your order confirmation.
  • Soon after, you will receive an order confirmation email that you’ve placed an order.
  • This will be followed by another email once your order has been despatched.




How can I cancel or amend my order?


  • Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended.
  • For further assistance, please contact us at info@cmjewellerydesigns.com or via our customer services line on 0203 283 8667. We will try to accommodate changes when and if possible.




Can I use multiple voucher codes on one order?


Only one voucher can be used on one order. This means you can save your other voucher for your next purchase! Remember to keep an eye on the expiry date....





Delivery

What are the delivery options?


  • All our deliveries are sent via a tracked and signed for Royal Mail service. Orders placed by 12noon from Monday to Friday will be dispatched the same day.
  • Please note that due to the impact from Covid-19, Royal Mail are no longer asking the recipient to sign for items delivered.

Delivery Option: Cost / Delivery time from order placement
  • Standard Service - £2.99 (1-3 working days)*
  • Express Service - £9.99 (Next working day, pre 1pm)**
We offer FREE standard delivery on orders over £60.




Where do you deliver?


  • We currently ship to all addresses within Great Britain and Northern Ireland excluding hotels, hostels, prisons, P.O. Boxes and BFPO addresses. We do not deliver to the Channel Islands.




How can I track my order?


  • All shipments that leave our fulfilment centre are sent via Royal Mail 1st class tracked and signed for service. Please contact us at info@cmjewellerydesigns.com if you have a question regarding your delivery.





Returns

How do I care for and wear my jewellery?


  • Always remove your jewellery before washing and avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.
  • Please avoid your jewellery coming into contact with suntan lotions, body oils, deodorant and all hair products.
  • Please keep your jewellery away from extreme temperatures, humidity or sunlight.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
  • Avoid swimming in your jewellery as the chlorine will tarnish your jewellery.
  • You can also clean your jewellery with a mild washing up liquid and warm water. Then gently pat your jewellery dry with a soft cloth.
  • Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.
  • Store all of your jewellery in the airtight zip bag we provide to you. This will keep your jewellery protected and as lovely as the day you first bought it.




What material is CM Jewellery?


  • All of our silver jewellery is Sterling Silver. All of our gold jewellery is also Sterling Silver, dipped in 18ct gold





eGift Vouchers

What are the delivery options?


  • All our deliveries are sent via a tracked and signed for Royal Mail service. Orders placed by 12noon from Monday to Friday will be dispatched the same day.
  • Please note that due to the impact from Covid-19, Royal Mail are no longer asking the recipient to sign for items delivered.

Delivery Option: Cost / Delivery time from order placement
  • Standard Service - £2.99 (1-3 working days)*
  • Express Service - £9.99 (Next working day, pre 1pm)**
We offer FREE standard delivery on orders over £60.




Where do you deliver?


  • We currently ship to all addresses within Great Britain and Northern Ireland excluding hotels, hostels, prisons, P.O. Boxes and BFPO addresses. We do not deliver to the Channel Islands.




How can I track my order?


  • All shipments that leave our fulfilment centre are sent via Royal Mail 1st class tracked and signed for service. Please contact us at info@cmjewellerydesigns.com if you have a question regarding your delivery.





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