To place an order please select your desired item(s) and add to your shopping basket.

Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order.

As soon as you confirm your order and submit the payment, an automated e-mail confirmation will be sent to you.

Our jewellery is sold as singles unless otherwise stated.

To order a pair, please add two of the items to your cart.

Our large earrings are the only items we sell in pairs. These items are pictured as a pair and the product description also states they are sold as a pair.

For security reasons, we do not accept phone orders.

We accept the following forms of payment for orders: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Clearpay, Klarna and Laybuy. These payment methods are secure. All submitted personal and payment information is encrypted and secure.

If you wish to cancel or amend your order, please contact our customer service line on 020 3283 8667 who will be able to advise the status of your order.

Can I use multiple voucher codes on one order?

Only one voucher can be used on one order. This means you can save your other voucher for your next purchase! Remember to keep an eye on the expiry date....

At CM Jewellery Designs, we are highly committed to minimising our environmental impact on the planet.

Our packaging is eco-friendly. Orders are delivered in a plain letterbox compatible bubble-lined envelope.

All our jewellery is packed into a clear security sealed transparent bag inside our eco-friendly branded drawstring pouch.

Once the checkout process is complete, you will be transferred to a page that will display your order confirmation.

Soon after, you will receive an order confirmation email that you’ve placed an order.

This will be followed by another email once your order has been despatched.

Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended.

For further assistance, please contact us at info@cmjewellerydesigns.com or via our customer services line on 0203 283 8667. We will try to accommodate changes when and if possible.

All our deliveries are sent via a tracked and signed for service. Orders are typically dispatched within 24 hours.
Please note that due to the impact from Covid-19, some local postal services are no longer asking the recipient to sign for items delivered.

UK Delivery Option:
Cost / Delivery time from order dispatch:
- Standard Service - Free (1-3 days)*
- Express Service - £6.99 (Order by 11am for next working day pre 1pm delivery)*

*Whilst CM Jewellery Designs work closely with all their carriers to ensure your delivery times are accurate, we cannot be held liable for any delays. Should there be a non-delivery within the above timeframe, we ask customers to wait 7 working days before contacting us.

USA & Canada Delivery Option:
Cost / Delivery time from order dispatch:
- Standard Service - £9.99 (10-14 days)*
- Express Service - £25.00 (3-5 days)*

We offer FREE standard USA & Canadian delivery on orders over £100.

*Whilst CM Jewellery Designs work closely with all their carriers to ensure your delivery times are accurate, we cannot be held liable for any delays. Should there be a non-delivery within the above timeframe, we ask customers to wait 7 working days before contacting us.

Europe Delivery Option:
- Cost / Delivery time from order dispatch:
- Standard Service - £9.99 (5-7 days)*
- Express Service - £20.00 (3-5 days)*

We offer FREE standard European delivery on orders over £75.

*Whilst CM Jewellery Designs work closely with all their carriers to ensure your delivery times are accurate, we cannot be held liable for any delays. Should there be a non-delivery within the above timeframe, we ask customers to wait 7 working days before contacting us.

We currently ship to all addresses within Great Britain and Northern Ireland excluding hotels, hostels, prisons, P.O. Boxes and BFPO addresses. We do not deliver to the Channel Islands.

Other countries include:

Canada

France

Germany

Greece

Italy

Netherlands

Spain

USA

All shipments that leave our fulfilment centre are sent via first class tracked and signed for service. We include tracking details on all shipping emails. Please contact us at info@cmjewellerydesigns.com if you have a question regarding your delivery.

Earrings:

Due to hygiene regulations we do not offer returns on earrings. We only offer returns on earrings if your item is faulty.

Non-earring items:

We offer a 14-day money back guarantee provided your item is unworn and in the original condition. This means the packaging must remain in perfect form and the tamper seal not broken.

In the unlikely event that you receive a defective item, please first contact our customer service number on 020 3283 8667 and we will be happy to assist. We may ask you to email a photo and video to info@cmjewellerydesigns.com to resolve your query quicker.

Should you be authorised to return your item, we recommend a signed delivery service with proof of postage. Upon receipt your item will be inspected within 48 hours and if found to be faulty you will be credited in full plus return postage. Please be aware, a credit can take up to 14 days for your bank to process.

At CM Jewellery Designs, we do not offer exchanges.

Purchasing an e-gift card has been designed to be very easy on cmjewellerydesigns.com

Step1: Go to the top banner of the website and click on "E-Gift Card" or click here

Step 2: Select your required value

Step 3: The e-gift card can be sent to either yourself or the person you wish to surprise.

a) If you wish to receive the e-gift card, then simply "add to cart".

b) If you wish to send the e-gift card to your loved one, select "I want to send this as a gift", enter their email address, then their name and if you wish, compose a gift message. You also have the option to schedule e-gift cards. These are delivered on the date chosen between 4am and 10am of the customer's country. Once complete "add to cart".

Step 4: Once you have made payment, the eGift Voucher will be emailed containing a voucher code.

Key information :

*All e-gift cards have an expiry date of 12 months from the date of purchase.

*Discount codes cannot be used to purchase e-gift cards.

To redeem an e-gift card, in the checkout, enter the code in the field titled "discount code or gift card". The order value will be recalculated displaying the final purchase price.

All e-gift cards have an expiry date of 12 months.

Yes. You have the option to send the e-gift card as a gift to your loved one. On the e-gift card page, select select "I want to send this as a gift" enter their email address, then their name and if you wish, compose a gift message. You also have the option to schedule e-gift cards. These are delivered on the date chosen between 4am and 10am of the customer's country. Once complete "add to cart".

Yes, you have the option to schedule e-gift cards to your family and friends. These are delivered on the date chosen between 4am and 10am of the customer's country.

If you wish to enable scheduling select "I want to send this as a gift", enter their email address, then their name and if you wish, compose a gift message. Choose your date for delivery as appropriate and once complete "add to cart".

You can check your balance my clicking on "view gift card balance" within your gift card email.

Alternatively, you can reach out to our customer service team and request your balance.

Yes, provided there is still a balance remaining on the card.

Yes. You can redeem another e-gift card during checkout.

Yes, e-gift cards are a form of payment.

No, you can't use a e-gift card to buy another gift card.

Once an e-gift card is issued it cannot be refunded.

Our e-gift cards expire 12 months after the date of purchase.

Our e-gift cards cannot be redeemed for cash.

All of our silver jewellery is Sterling Silver. All of our gold jewellery is also Sterling Silver, dipped in 18ct gold

Always remove your jewellery before washing and avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.

Please avoid your jewellery coming into contact with suntan lotions, body oils, deodorant and all hair products.

Please keep your jewellery away from extreme temperatures, humidity or sunlight.

Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.

Avoid swimming in your jewellery as the chlorine will tarnish your jewellery.

You can also clean your jewellery with a mild washing up liquid and warm water. Then gently pat your jewellery dry with a soft cloth.

Fasten all of your chains to stop them getting tangled, always fasten any extender chains on the last hole.

Store all of your jewellery in the airtight zip bag we provide to you. This will keep your jewellery protected and as lovely as the day you first bought it.